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Frequently Asked Questions

Your questions answered; clear, helpful guidance on our services, training and support.

About

What makes your care different?

We take time to really understand each person we support. Every care plan is built around individual needs, routines, and preferences, because great care should feel personal, not standardised.

Where do you provide your services?

We deliver care across Lincolnshire and nearby areas. Our local teams are based within the communities they serve, which means you’ll always see familiar, friendly faces.

How do you make sure your services are high quality?

We regularly train our staff, review care plans, and stay in close contact with families to make sure the care we provide always meets our high standards and your expectations.

How do you choose the people who work for you?

We’re very selective about who joins our team. Every carer and support worker goes through a thorough recruitment process, including background checks, references, and in-depth training. We look for kindness, reliability, and genuine care, because the right people make all the difference.

General

How much do your care services cost?

Our prices vary depending on the level and frequency of care needed. After we’ve completed your free assessment, we’ll provide a clear, transparent quote with no hidden fees. We believe good care should always be fair, honest, and affordable.

Do you accept local authority or NHS-funded care?

Yes. We work with privately funded clients as well as those supported through local authority or NHS funding. Our team can help guide you through the process to make sure everything is set up correctly.

How do you handle complaints or feedback?

We take all feedback seriously. If something isn’t right, we’ll listen, investigate, and resolve it quickly. Every comment helps us improve, and we always appreciate hearing when things go well, too.

How can I contact your team if I have questions?

You can reach us by phone, email, or through our online enquiry forms. Our office hours are flexible, and there’s always someone available to help, whether you need information, reassurance, or just a quick chat about care options.

Services

What types of care services do you offer?

We provide a full range of home and specialist care services, including personal care, complex care, rehabilitation, and deafblind support. Every service is tailored to meet the individual’s needs, routines, and goals.

Can you help with short-term or occasional care?

Yes, we can. Whether you need temporary cover after a hospital stay, respite care for a family carer, or short-term rehabilitation support, we’ll create a plan that works for you.

How flexible are your care plans?

Very flexible. We know life can change, so we regularly review care plans and adapt them when needed. Whether it’s increasing visits, reducing hours, or adding new support, we’ll make sure your care always fits your situation.

What if my needs change over time?

That’s completely normal, and we’re here to adapt with you. We regularly review each care plan and stay in touch, ensuring that any changes in health, routine, or preferences are promptly reflected in your support.

Training

What kind of training do you offer?

We provide a range of care training programmes designed to build knowledge, confidence, and practical skills. From introductory courses for new carers to specialist training in areas like complex care and deafblind support, our sessions help people deliver safe, compassionate care.

Who can enrol in your training courses?

Our training is open to individuals looking to start a career in care, professionals seeking to expand their skills, and organisations that want to upskill their teams. We adapt our training to suit all experience levels.

Are your training courses CQC recognised?

Yes. All our training aligns with CQC (Care Quality Commission) standards and best practice guidelines. This ensures our learners develop the skills and understanding required to meet national care quality expectations.

How are your courses delivered?

We offer flexible learning options, including in-person training sessions and blended approaches that combine classroom learning with practical, hands-on experience. Our trainers focus on creating an engaging, supportive learning environment.